Terms and Conditions

Last updated: 13 February 2025

1. Introduction

These Terms and Conditions (“Terms”) govern the provision of property management and block management services by Block (“we”, “us”, “our”), a company registered in England and Wales with its registered office at 274 Manchester Rd, Audenshaw, Manchester M34 5GL.

By instructing us or using our services, you (“the Client”) agree to be bound by these Terms in full. If you do not agree to any part of these Terms, you should not engage our services. These Terms should be read in conjunction with any management agreement or letter of engagement specific to your property or development.

2. Definitions

In these Terms, the following definitions apply:

• “Client” means the freeholder, resident management company (RMC), right to manage company (RTM), or any other party who instructs us to provide property management services.
• “Services” means the property management, block management, maintenance, financial administration, and related services as set out in the management agreement.
• “Property” means the building, development, or estate subject to the management agreement between us and the Client.
• “Leaseholder” means any person holding a leasehold interest in a unit within the Property.
• “Service Charge” means the charges levied upon leaseholders for the provision of services to the Property as provided for in the lease.

3. Our Services

Block provides a comprehensive range of property management services, which may include but are not limited to:

• Block management and day-to-day property administration
• Service charge budgeting, collection, and financial accounting
• Building maintenance management and contractor procurement
• Arrangement of buildings insurance
• Health and safety compliance and risk assessments
• Section 20 consultation management for major works
• Communal area cleaning and grounds maintenance
• Leaseholder communication and dispute resolution
• Company secretarial services for RMCs and RTMs

The specific scope of services to be provided shall be as agreed in the management agreement between us and the Client. We reserve the right to amend the scope of services from time to time, subject to reasonable notice and the terms of the management agreement.

4. Fees and Payment

4.1 Management Fees

Our management fees shall be as set out in the management agreement. Fees are typically charged on a per-unit, per-annum basis or as a fixed annual fee for the development. All fees quoted are exclusive of VAT unless otherwise stated.

4.2 Additional Charges

Certain services falling outside the standard scope of the management agreement may incur additional charges. Such services include, but are not limited to, Section 20 consultation administration, lease extension enquiries, legal action for service charge arrears, major works project management, and out-of-hours emergency callouts. We shall advise the Client of any additional charges before they are incurred wherever reasonably practicable.

4.3 Payment Terms

Invoices are payable within 30 days of the date of issue unless otherwise agreed in writing. We reserve the right to charge interest on overdue payments at the rate of 3% per annum above the Bank of England base rate, calculated on a daily basis from the due date until the date of payment. We also reserve the right to recover reasonable costs incurred in the collection of overdue fees.

4.4 Service Charge Funds

All service charge monies collected from leaseholders shall be held in a designated client account, separate from our own funds, in accordance with the requirements of the RICS Service Charge Residential Management Code and applicable legislation. Interest earned on service charge funds shall be credited to the service charge account.

5. Client Obligations

The Client agrees to:

• Provide us with all relevant information, documents, and access required to perform the Services, including but not limited to copies of leases, insurance policies, existing contractor agreements, and financial records.
• Respond to our communications and requests for instructions in a timely manner.
• Ensure that sufficient funds are available in the service charge account to meet the obligations of the Property.
• Notify us promptly of any changes in ownership, lease terms, or circumstances that may affect the provision of Services.
• Co-operate with us in the enforcement of lease terms and the collection of service charges.

6. Limitation of Liability

6.1 General Limitation

We shall exercise reasonable skill, care, and diligence in the performance of our Services. However, our total aggregate liability to the Client under or in connection with the management agreement, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total fees paid by the Client to us during the 12-month period immediately preceding the event giving rise to the claim.

6.2 Exclusions

We shall not be liable for:

• Any loss or damage arising from the acts or omissions of third-party contractors, suppliers, or service providers, save where we have been negligent in their selection or supervision.
• Any indirect or consequential loss, including but not limited to loss of profit, loss of business, loss of goodwill, or loss of anticipated savings.
• Any loss arising from circumstances beyond our reasonable control, including but not limited to force majeure events, acts of government, strikes, pandemic, or natural disasters.
• Any loss arising from the Client's failure to provide accurate information or timely instructions.
• Any loss arising from the failure of leaseholders to pay service charges or comply with lease terms.

6.3 Professional Indemnity Insurance

We maintain professional indemnity insurance with a reputable insurer. Details of our current cover are available upon request.

7. Termination

7.1 Notice Period

Either party may terminate the management agreement by giving not less than three months' written notice to the other party, unless an alternative notice period is specified in the management agreement.

7.2 Immediate Termination

Either party may terminate the management agreement immediately by written notice if the other party commits a material breach of the agreement and (where such breach is capable of remedy) fails to remedy such breach within 28 days of receiving written notice specifying the breach and requiring its remedy.

7.3 Handover

Upon termination, we shall provide a full handover of all property records, financial accounts, keys, access codes, and other materials relating to the Property within a reasonable period, and in any event no later than 28 days following the effective date of termination. Any fees outstanding at the date of termination shall remain payable.

8. Complaints Procedure

We are committed to providing an excellent standard of service. If you are dissatisfied with any aspect of our service, please contact us in the first instance by email at info@blockmanagementcompany.com or by writing to us at 274 Manchester Rd, Audenshaw, Manchester M34 5GL.

We aim to acknowledge all complaints within 5 working days and to provide a substantive response within 15 working days. If you remain dissatisfied after our internal complaints process, you may refer the matter to the Property Redress Scheme or any other relevant ombudsman or dispute resolution service.

9. Data Protection

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Personal data provided to us in connection with the Services will be processed for the purposes of performing the management agreement and for compliance with our legal obligations. For full details of how we collect, use, store, and protect personal data, please refer to our Privacy Policy.

We will not share personal data with third parties except where necessary for the performance of the Services (for example, with contractors, insurers, or solicitors), where required by law, or with the data subject's consent.

10. Intellectual Property

All content on this website, including but not limited to text, images, graphics, logos, and software, is the property of Block or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or otherwise use any content from this website without our prior written consent.

11. Website Use

The information provided on this website is for general informational purposes only and does not constitute professional advice. Whilst we endeavour to keep the information up to date and accurate, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, or suitability of the information. Any reliance you place on such information is strictly at your own risk.

This website may contain links to third-party websites. We have no control over the content or availability of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

12. Amendments

We reserve the right to update or amend these Terms at any time. Any changes will be posted on this page with the updated date shown at the top. It is your responsibility to review these Terms periodically. Continued use of our services or website after changes have been posted constitutes acceptance of the revised Terms.

13. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from these Terms and shall not affect the validity and enforceability of the remaining provisions.

14. Entire Agreement

These Terms, together with the management agreement and any supplementary terms referenced therein, constitute the entire agreement between us and the Client in respect of the Services. They supersede all prior discussions, representations, and agreements, whether written or oral.

15. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

16. Contact Us

If you have any questions about these Terms, please contact us: