Block Management Technology
Modern block management technology that delivers transparency, efficiency, and control. Resident portals, digital reporting, smart building integration, and real-time access to your building's financial and compliance information.
Technology is transforming block management, and at Block, we invest in the systems and tools that make a real difference to leaseholders, directors, and freeholders. Our approach combines powerful block management technology with experienced, dedicated property managers to deliver the best of both worlds: digital efficiency with a personal, human service.
From secure online portals where residents can access their service charge accounts and report issues, to smart building management systems that monitor energy use and building performance, we use technology to enhance transparency, speed up communication, and help us manage buildings more proactively.
Our Technology Platform
Technology with a Human Touch
We believe technology should enhance, not replace, the personal service that good block management requires. Every building we manage has a dedicated property manager who knows the development, the residents, and the specific requirements. Our technology gives them better tools to do their job, and gives residents more transparency and convenience.
Residents who prefer to pick up the phone can always speak to their named property manager. Those who prefer digital communication can use the portal, email, or app. We accommodate every communication preference, recognising that different residents have different needs, particularly in retirement developments where not all residents may be comfortable with digital-only communication.
Frequently Asked Questions
What is a block management system?
A block management system is the technology platform used by a managing agent to administer the buildings in their portfolio. Modern systems typically include accounting and service charge management modules, maintenance and repairs tracking, document storage and lease management, resident communication tools, compliance calendars, and online portals for leaseholders and directors. The best systems provide real-time transparency, allowing stakeholders to access financial information, report issues, and track progress at any time.
What is a resident portal?
A resident portal is a secure online platform that gives leaseholders and directors access to key information about their building. Through a resident portal, leaseholders can typically view service charge accounts and statements, report maintenance issues, access building documents such as insurance certificates and fire risk assessments, communicate with their property manager, and track the progress of ongoing repairs or works. A good portal supplements rather than replaces personal communication with a dedicated property manager.
Is digital block management better than traditional management?
Digital tools enhance block management when used alongside experienced human property managers. Technology improves transparency through online portals, speeds up issue reporting and tracking, provides better financial reporting and real-time data, and streamlines compliance management. However, property management fundamentally requires human judgement, relationship skills, and local knowledge that technology cannot replace. The ideal approach combines the efficiency of modern systems with the expertise of dedicated property managers.
What smart building technology do you use?
We integrate with a range of smart building technologies depending on the needs and budget of each development. These can include smart building management systems for monitoring heating, ventilation, and lighting; IoT sensors for leak detection, temperature monitoring, and air quality; smart access control and CCTV systems; energy monitoring and management platforms; and automated maintenance scheduling. We advise on the most appropriate technology for each building and manage it as part of our overall service.
Experience Modern Block Management
Contact us to see how our technology platform can improve transparency and efficiency for your building.